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FAQs

  • Is there any financial support for being part of the network?
    As part of the Be Connected program, there is a range of grants available to community organisations in the Be Connected network to support older people in their communities to embrace digital. There are three different kinds of grants available to Be Connected partners: Activation grants, Building Digital Skills grants and Capacity Building grants.
  • What is happening to the old BfS helpline number?
    Good Things foundation will be managing the helpline from the start of the launch on weekdays.
  • What marketing materials do Network Partners receive?
    A FREE welcome pack containing A5 flyers, A4 and A3 posters with various designs, appointment cards and a small learner booklet will be available to all Partners from early October.
  • Will I still be called a Kiosk and have a Kiosk number?

    You will now be called a Kiosk Partner and you can expect a phone call from us soon. We value your expertise and experience of supporting Older Australians from being a member of the BfS Network and we’d like to work with you in the future and are therefore calling to invite you to become a partner of the Be Connected Network.

    Each partner will have a new unique ID to use when registering learners onto the Be Connected learning platform.

  • What support do Network Partners receive?
    We’ll be providing a range of support materials to help organisations use the learning platform, deliver sessions and to support the running of their organisations. Resources will help you support people to become independent internet users. Other resources will cover how you can access new funding opportunities, working with new partners and recruit and support volunteers.
  • Is volunteer recruitment/training support offered?
    We’ll expect each individual organisation to oversee their own volunteer recruitment and retention. However, as part of the network, we’ll provide you with support to find, manage and support your volunteers in the form of resources and training.
  • How will Good Things Foundation use my information?
    Your details were shared with us from ALA (Adult Learning Australia) who have a list of all previously registered Kiosks from the BfS program.
  • What will happen to the existing Broadband for Seniors website?
    From October the BfS website will no longer be available however, anyone who visits the site will be redirected to the Be Connected website.
  • What happens to existing resources from the BfS site?
    We are working with the e-safety office to update and create new and exciting resources. We are working hard not to duplicate existing resources but to refresh them.
  • What role will the Library Manager and staff be expected to fulfil, for example in reporting, supervision and organisation?

    Members of the Network will be asked to share basic information concerning their digital inclusion activities and support given. We are currently working with the DSS to determine reporting requirements for Good Things Foundation and members of our Network.

    Our current practice is only to collect information when absolutely necessary, and to use digital tools to facilitate data collection in the most efficient way possible - we will use this same approach for our work with the Be Connected programme.

  • What is the outline of the teaching syllabus?
    The teaching syllabus is being created by the Office of the eSafety Commissioner, who are developing a fantastic learning platform - also called Be Connected, that will be launched in October. We’re working closely with them to develop interactive learning content, based on our UK learning platform, Learn My Way (www.learnmyway.com). Learning content will cover everything from the basics like using a mouse and keyboard, using email and searching the web to more advanced internet skills like using social media and shopping online.