Complaints Procedure

We believe that anyone affected by our services should be able to make a complaint, knowing it will be fairly investigated. To this end, we have a detailed complaints procedure.

You can make a complaint in two ways:

  1. An informal complaint using the contact details below. We hope to resolve these quickly, without the need for further action
  2. A formal complaint, which may follow on from informal complaints. These will be acknowledged within two working days and we will aim to resolve within 5 working days, working with relevant department internally. Where we're not able to resolve the complaint within 5 working days, we will get in touch with you to inform you of the progress of the investigation and any further steps.

If you feel your complaint has not been resolved following this, we have an appeals process. You can appeal a complaint using the contact details below.

Please note that complaints received by Good Things Foundation Australia may be passed to the Office for the eSafety Commissioner, who are running the Be Connected website.

To make a formal complaint please click here, alternatively you can contact us at:


Telephone: (02) 9051 9292

In writing: The Hub c/o Good Things Foundation, 223 Liverpool Street, Darlinghurst, NSW 2010

For more detail, please download our full complaints procedure.