Delivering your programs

Digital Mentors help other people improve their digital skills and are essential to help close the digital divide. Good Things Foundation Australia have put together a number of resources to help mentors.

On this page you will find downloadable resources and online training on getting started as a digital mentor, and delivering remotely and distance learning including guides for beginners using Zoom. You can also find other helpful guides that can be used in community centres, libraries, aged care and community groups.

Getting started as a digital mentor:

• Course: How to be a digital mentor

  This course will help you to support people through their first steps to get online. Hosted on the Be Connected Learning Portal.

• Course: Motivating learners to attend a digital skills session

  Getting people excited about learning digital skills can be challenging work. This course will help you understand what it takes to motivate others to join your sessions and learn something new. Hosted on the Good Things Learning platform.

• Guide: Creating a Positive Learning Experience

  Are you creating positive learning experiences? This guide has some suggestions to help you break down barriers to learning and deliver engaging learning experiences.

• Document: Facilitating 1:1 digital skills sessions

  Delivering support 1:1 is quite different to mentoring a whole group. This resource will help you prepare for and deliver a 1:1 digital skills session.

• Video: Deliver Digital Skills to Groups

  This short video from our colleagues in the UK shows the flexibility of digital mentoring.

• Guide: Preparing for your session

  This guide has tips to help you prepare for your digital skills sessions.

• Webinars by Good Things Foundation Australia

  We run regular webinars on a range of topics for digital mentors. Check our webinars page to see what's coming up.

Delivering remotely and distance learning:

• Guide: Using Zoom as a Digital Mentor

  This guide will help you understand how to use Zoom to run your digital skills sessions remotely and online. It includes links to step-by-step guides that you can share with your learners to help them access your Zoom session.

• Document: Choosing the right software to deliver sessions remotely

  This document will help you understand what things to consider when choosing a platform to run remote digital skills sessions.

• Guide: Webinar software comparison

  This guide will help you compare Google Hangouts, Zoom, Adobe Connect, Livestorm and GoTo Webinar platforms.

• Document: Top tips for delivering digital skills sessions remotely

  This document has 5 tips to consider when running your sessions remotely.

• Document: Checklist for delivering sessions remotely

  This printable checklist will help you prepare for your first remote session.

Future proofing your volunteer program

• Part 1: Planning volunteer recruitment

  The volunteer sector has risen to face many challenges. Here are some tips to help you plan your recruitment and create roles that use digital skills.

• Part 2: Promoting and recruiting volunteers

  Finding the right volunteers can sometimes be challenging. We have some tips for how to promote your volunteer opportunities and how to make the onboarding process a success.

• Part 3: Managing and upskilling volunteers

  Volunteer Managers hold the key to future opportunities for existing volunteers. This article details how you can help you manage and upskill your volunteer workforce.

Other Resources

• Guide: Writing a session plan

  Every engaging digital skills session is based upon a well thought out session plan. This guide will walk you through the steps you need to take to write an effective session plan.

• Template: Session plan

  Use this template to write in your own session plan for your digital skills programs.

• Document: Be Connected Course Checklist

  This document lists every course on the Be Connected Learning Portal. Give printed copies of these to your learners so they can cross off each topic as can keep track of the topics they have completed (Last updated 20 January 2021).

• Document: The role of a Digital Mentor

  The role of digital mentoring is not to be the IT expert, but to help people feel inspired and confident to go online. Read more in this document.

• Article: Vaccination certificates for digital mentors

  This useful article is for digital mentors who are helping learners download their vaccination certificates online.

• Document: Digital Skills Questionnaire

  Get your learners to fill out this document before you get started so you can get a better picture of their current digital skill level.

• Resources: Session plans

  We have loads of free downloadable session plans able for you to download and adapt for your digital skills programs.

Get involved and keep up to date:

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